Support/FAQ
Welcome to our support/FAQ section. Here you will find various links and files that may help with problems that could arise during the installation/maintenance of your Amsecu/Hikvision products.
HIKVISION PRODUCTS:
Video Guides:
How to add 3rd party cameras to Hikvision NVR
How to access IP camera's through the virtual host setting of the NVR
How to setup Hikvision POE NVR virtual host
How to setup Port Forwarding for Hikvision NVR
How to create Hik Connect account Remote viewing Hikvision mobile phone setup online p2p ezviz
Hikvision inital DVR power up P2P cloud viewing mobile android
How to create a Hik-Connect account remote viewing Hikvision mobile phone setup online p2p ezviz
How to share device on Hik-Connect App
How to format Hikvision harddrive disk
How to Share a Hik-Connect Device On Android App
How to configure a recording by motion detection
How to configure a recording by motion detection #2
How to setup smart phone pop-up alerts on Hikvision DVR or NVR
How to enable alarm function on Hik-Connect App V3.0.0
How to Set Email Notifications With Input Alarm Trigger
How to Unbind Hikvision Device From Hik-Connect Account
How to Enable Stream Encryption using Hikvision iVMS-4200 Client
Hik-Connect 3.0 Cloud P2P Setup and Sharing
How to Install the Web Plugin for Safari for use on Hikvision DVRs on your Mac OS Tutorial
Link to download the Safari Web Plugin for Mac
Written Articles/Guides:
Online/Forum Guides:
How to access a camera's web GUI through the Hikvision NVR
Logging directly into IP cameras that are connected to an NVR
When I plug my DVR into a TV or monitor, why doesn't anything appear?
Initial Setup Powering on a Hikvision NVR or DVR
HikVision NVR "Invalid encryption key" error message
Hikvision IVMS-4200 - Stream is Encrypted
PDF Guides:
HiDDNS -> Hik-Connect Migration
Hikvision 3rd Party Camera List
Hikvision HDD Compatibility List
Hikvision Privilege Escalating Vulnerability Notice
How to add IPC with POE function to NVR
How to set motion detection recording in SD card
iVMS-4200_Part_2B Adding Device Manually
Technical Bulletin Microphone Connection
Word Doc Guides:
NVR Firmware Upgrade Instructions
Email notifications instructions
JPEG Guides:
AMSECU PRODUCTS:
Guides:
AmSecu All in One Wifi NVR Kit Guide
Files:
FAQ:
NVR:
Q: Do I need to forward ports for remote viewing?
A: Yes, port forwarding is necessary.
Q: Can I view the camera feed on my phone or PC?
A: Yes, remote viewing is supported through the RxCamView app, Hik-Connect software, or IVMS 4500.
Q: What cameras does this NVR support?
A: Any ONVIF compliant camera will work in these NVRs.
Q: How many SATA drives can I install?
A: Each NVR can support up to 2 SATA drives, with one working as redundant.
Q: What is the maximum distance for PoE cable?
A: In case of using CAT5e cable, 100m (333ft) is the maximum distance between the two PoE devices.
Q: Is this NVR the USA or Chinese version?
A: They are all made in China. This is the English International version.
Q: Can you display separate cameras on the VGA and HDMI?
A: Yes, the VGA and HDMI are separate outputs.
Q: Can I update the firmware for this NVR?
A: Yes, please contact us through support and we will send you all the necessary update files.
Q: If I add another PoE switch, can I have more than 16 cameras on the NVR?
A: No, each NVR has a specific camera capacity (4, 8, 16).
Q: Can I use wireless IP cams instead of the PoE IP cams?
A: Yes, you need to assign their IP addresses on the channels of the NVR as long as they're Hikvision and ONVIF compliant.
Q: What is the default password for the NVR?
A: You create your password when you power on the NVR for the first time. Otherwise, some models had a default password of "12345"
Q: Can I plug in a USB drive to record instead of a hard drive?
A: Hard drive is necessary for recording. USB can be used to download clips.
Q: What firmware version is the NVR running? Can I update it?
A: The NVR comes with the very latest firmware installed and we can help with any future updates.
Q: What video format does this record as?
A: This NVR outputs as MPEG video.
Q: Can you crop a certain segment of video?
A: The NVR records in 100MB segments for easy transfer.
Q: How can I save a video clip from the NVR?
A: You can access the videos directly and download them through USB from the NVR or access it through web interface and download from there.
Q: Does this support cloud recording?
A: Yes, it also supports hard disk recording.
Q: If my router does not allow port forwarding, how can I access remote viewing?
A: You unfortunately cannot without port forwarding. If your router definitely cannot port forward, you will need to purchase a new one that can.
Q: Can this NVR unit directly control infrared functions on Hikvision brand cameras?
A: No, it can adjust brightness, but it cannot adjust IR.
Q: Is this NVR compatible with SSD hard drives?
A: Yes, any drive with a SATA connection will work.
Q: Is an Internet connection necessary for the recording function of the NVR?
A: Unfortunately yes, an Internet connection must be available for recording.
Q: Does this NVR have push notifications for smart devices?
A: Yes.
Q: Does this NVR support email notification for motion detection?
A: Yes.
Q: Is this unit rack mountable?
A: Yes it can be mounted on a rack, but does not come with the necessary brackets to do so. You would need to purchase them separately.
Cameras:
Q: What wattage PoE switch would I need to power these cameras?
A: The cameras operate at a maximum of 5 watts per camera so 5 * X would be the equation, with X being the total number of cameras.
